Frequently Asked Questions
Frequently Asked Questions (FAQ)
Orders
Q: How long does it take to ship after I place my order?
A: Orders are usually processed and shipped within 1-2 business days (excluding weekends and holidays).
Q: How can I check my order status?
A: You can log in to your account to check your order status. You will receive an email with tracking information after shipment.
Q: Can I modify my order?
A: Modifications may be limited once the order has been submitted for processing. Please contact us by email as soon as possible, and we will do our best to assist you.
Products
Q: Are the shoe sizes standard?
A: We recommend referring to the size chart on the product page. If you have any questions, please feel free to contact us, and we will provide you with personalized advice.
Q: How do I clean and care for the shoes?
A: We recommend gently wiping with a soft cloth and a mild detergent. Avoid machine washing or direct sunlight. Detailed care instructions can be found on the product page or inside the packaging.
Shipping
Q: How much is the shipping cost?
A: Free shipping on orders over $99 worldwide; otherwise, shipping is $8.95. International shipping costs are calculated based on the destination.
Q: Are customs duties payable on international orders?
A: This depends on the customs policy of the destination country. Any applicable customs duties or taxes will be borne by us.
Returns and Exchanges
Q: What is your return policy?
A: Items must be returned within 30 days of receipt, must be in unworn condition, in their original packaging, and all tags must be intact.
Q: What is the return process?
A: Please email us to request a return authorization. Please send the item back to us following our instructions.